Support
Help with Snacka by Nordkastell and the other Nordkastell apps: who to ask first, how to reach us, and where to get the apps.
What Snacka is
Snacka is chat and video calls for teams: channels, direct messages, threads, and voice and video calls. It runs on your workspace's own server, and you can use it in a browser, on your phone or on your computer. You need an account from your workspace to sign in, so there is no sign-up in the app.
Getting help
Start with an admin of your workspace. They create accounts, decide which apps you have access to, and can help when you cannot sign in. If you have forgotten your password, choose "Forgot your password?" on the sign-in page, or have a sign-in link sent to your email.
If that does not solve it, write to support@nordkastell.se. Tell us:
- your workspace's name (
acmeinsnack.acme.nordkastell.se); - whether you use the app on an iPhone, on Android, on a computer or in a browser;
- what you did, what you expected and what happened instead, with a screenshot if you can.
Never send us your password. We will not ask for it.
Getting the apps
The desktop app for Windows, Mac and Linux is on our download page, and keeps itself up to date.
When you open the app the first time, enter your workspace's name, like
acme, or its full address, and sign in as usual. In a
browser, go straight to your workspace's address.
Your account and your data
Our privacy policy explains what the apps store and where, and deleting your account explains how to have your account and data removed.
Security
If you have found a security vulnerability, write to security@nordkastell.se rather than to support. Our security page says what to include and what happens next.