Delete your Snacka account

In short

Your Snacka account belongs to your workspace. The workspace's admins created it, and they can remove it.
Ask an admin of your workspace, or write to us at privacy@nordkastell.se.
Removing you ends your access. If you also want your data erased, say so, and we erase it once the workspace agrees.

Who holds your account

Snacka by Nordkastell is chat and video calls for teams, made by H5 Förnyelsebyrå AB.

You cannot sign up in the Snacka app. Your account was made by an admin of the workspace you belong to, for example your employer or your school, and it lives on that workspace's own server. The organisation behind the workspace decides over the data in it, and we run the server for them. That is why there is no delete button in the app: the request goes to the workspace.

How to ask

Ask an admin of your workspace to remove you. They do it on the workspace's Members page.
Or write to privacy@nordkastell.se from the email address your account uses. Tell us your workspace's name (acme in snack.acme.nordkastell.se), and whether you want your account removed or your data erased as well. We confirm that we have your request, pass it on to the workspace's admins and carry it out on their instruction. We answer within a month.

Before you are removed, sign out of the app on your phone and computer. Signing out of the phone app stops message notifications to that phone and deletes the lists and unsent messages the app keeps there. Removing the app also clears its cache.

When you are removed

Your sign-ins are ended, and you can no longer sign in to Snacka or to the workspace's other apps.

Removing you does not erase anything. Your messages, files, reactions and the notes of your calls stay in the workspace under your name, so the conversations still make sense to everyone else. Your account is kept too, marked as removed. The workspace's admins see it under removed members, and if they invite you again, your account comes back with everything in it.

Having your data erased

If you ask for your data to be erased and the workspace agrees, we erase from the workspace's server:

your account: your name, email address, password and profile picture;
your sign-ins;
the addresses your phones and browsers get notifications on;
your settings, status, drafts, saved messages, reactions and what you have read.

The workspace decides whether your messages and files are erased too, or kept in its conversations, for example because they are part of the organisation's records. If you ask, the same goes for what you have in the workspace's other apps.

What may be kept

Your messages and files, if the workspace decides to keep them.
The workspace server's technical logs, which can contain your account's ID or your IP address.
Notifications already shown on your phone, until you clear them. Our platform passes notifications on and stores none of them.
Your request and our reply, as a record that it was handled.

If you run the workspace

If you are the customer who runs a workspace, your customer account and the workspace itself are covered by our privacy policy, which also explains how we handle personal data in Snacka. Questions about either go to privacy@nordkastell.se.